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Activity A: Journal (maximum 500 words) 10% Prepare a journal which records your activities and progress related to completing this assignment. In date order, clearly list the following: • Date of research activity/discussion • Web sites visited to collect information; other references accessed • Time duration of the activity.Activity B: Case study (maximum 3,500 words) 90% Structure, presentation and introduction 10% Your report should include a letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s). Part 1. Importance of ITSM at NSI 20% Explain why is it important for NSI to have effective processes in place to manage IT services. Part 2. Service Design 30% In the current design model of IT service provision at NSI, the service desk function is provided in-house by TAFE employees. Consider the option of outsourcing the service desk. Discuss the roles and responsibilities associated with IT support and the advantages and disadvantages of outsourcing the service desk. Part 3. ISO/IEC 20000 Certification 20% NSI is certified to ISO 9001 and ISO 14001 and is now considering ISO/IEC 20000 certification. Ms Christie has asked you to advise on the decision. Provide a brief of why NSI should or should not seek certification for ISO/IEC 20000. Identify the benefits and drawbacks of certification.Part 4. Conclusions and Recommendations to Managing Director 10% Provide a summary of your findings and make recommendations to the MD.
Prepare working solutions in Excel that will manage the annual budget
Which of the given is valid advice for naming variables? To save typing, make most variable names one or two letters. to avoid conflict with names which others are using , utilize unusual or unpronounceable names.
Telephone system has an availability of 99.999 percent. How much downtime is that per year? Express your answer in a way that is easy for someone to understand.
Continue to keep a journal of your activities and experience of using SAP. Include a copy of your full journal as an appendix to the reflective essay.
Does Facebook and Google use same database system? Facebook seems to run with the android platform using gmail address to retain information for user such as phone numbers and contacts.
Compare and contrast object-oriented languages (Java, C++, C#, etc.) to imperative languages (C, Pascal, etc.) in terms of: Programmability, Maintainability, Performance, Development tools
Realize business and organizational data storage and fast access times are much more important than they have ever been. Compare and contrast magnetic tapes, magnetic disks, optical discs, Flash RAM, and solid-state drives (SSD)
Recognize the following components of your system: type of central processing unit (CPU), amounts of random access memory (RAM) and read-only memory (ROM), input and output devices, and types of storage.
In a simple telephone network comprising of two end offices and one intermediate switch with 1-MHZ full-duplex trunk between each end office and intermediate switch.
The static IP address of the server is 192.168.45.200. What steps do you take so that each computer in company can browse site by using this URL?
how much memory is required to store the picture? How much video memory is required to store the picture as a ''true color'' image, at 3 bytes per pixel?
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