Reference no: EM133842708

Case Scenario: Trina

Trina is a 36 year old Aboriginal woman from a remote community. She is a single mother and has five children from 7 to 16 years old. Trina works part time at the local school helping with the students and lives in her state housing with her elderly father, whom she is also provide care for.

One week ago, Trina was seen by the local GP in her town and she was immediately flown to the major hospital in the city with complaints of severe chest pain, dizziness and shortness of breath. Trina is being sent for investigating cardiac tests. Trina has never been admitted to hospital before, nor does she have any diagnosed or known health issues.

You as the health worker within the hospital have only just received the referral form to see Trina on your ward rounds. The referral form state that Trina is reluctant to have any diagnostic test done and states she just wants to go home. You visit Trina and straight away she breaks down into tears when she sees you. It takes some time, but when Trina calms down, you realise that Trina is unable to understand much English.

1. Give examples of clear, culturally appropriate and safe communication and support strategies you would use when identifying Trina's needs relating to health issues and services. If she wanted to talk in her preferred language, what organisational procedures would you follow to support her in arranging interpreting and translation services?

2. Trina would like to know about her rights and options for meeting her needs. What information would you give her to assist in finding her preferred option and negotiate other options?

3. Give an example of a relevant person or agency which would help Trina in meeting here needs. How would you assist her in making contact, by clearly representing her point of view?

4. Trina would like to know how she can get access to this service outside of her community, and when she can visit. Who do you need to consult to get this information?

5. How are you going to appropriately discuss the outcome of this progress with Trina?

6. How are you going to maintain confidentiality at all times when communicating Trina's information?

Part of your role is to keep the health services informed of any ongoing individual and community needs and issues.

7. What will you explain about the organisation you work for, and how the health services are delivered?

8. How will you communicate these needs and issues, and inform service providers on local community values, beliefs and gender roles (when necessary)? Include in your response the role of traditional healers in the community. Another important part of your role is to regularly discuss the rights and needs of your clients with other workers and your supervisor.

9. Give 2 examples of what you could discuss, and what changes you could suggest and implement to improve the service for clients.