Created a help desk ticket using issue trax

Assignment Help Basic Computer Science

Reference no: EM134046079

Assignment:

You are the IT administrator for a corporate network. You've just received an email from Susan, who produces your organization's monthly magazine. The email was to notify you that she had created a help desk ticket using Issue Trax, and she hoped that someone could help her straight away. The computer you work from is named ITAdmin. In this lab, your task is to: From the taskbar, open Issue Trax (the paw print icon) and the open ticket. Resolve the issue using the information found in the open ticket. Add a comment to the ticket indicating that the issue has been resolved. Close the ticket.

Reference no: EM134046079

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