Create service blueprint that depicts an overnight stay

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My assignment is to create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain, i.e., The Wingate by Wyndham. The blueprint should capture the process, which begins with a client's call to the reservationist and ends with checkout and departure the following day. In addition, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as 'poka-yokes' - roughly translated from Japanese into English as 'error or mistake-proofing'.

Reference no: EM131275472

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