Reference no: EM132957150
CASE ANALYSIS
You are employed at a very successful company, a busy counselling agency, where one your colleagues John, appears to be having difficulties communicating with clients when they come to talk to him.
John's clients always seem to leave the office annoyed and dissatisfied. When you share with him what you have noticed, John responds that he is quite busy and needs to get the required paperwork completed. John goes on to reveal that while he is listening to the client's concerns, he sits at his desk and finishes the progress noted of the previous client.
John also informs you that he is having his own problems at home.
Question One
Discuss three (3) behaviours and attitudes that John is displaying that are causing persons to feel dissatisfied.
Question Two
Using the Egan Skilled Helper's Model, create a treatment plan in helping this counsellor
Question Three
Given the behaviours and attitudes discussed in 'question 1,' describe two (2) interventions that you would use during the counselling sessions. Provide a rationale for the selection of the chosen interventions
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