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HR ANALYTICS CASE BREIF - Engagement and Job Satisfaction (Chapter 1 Resource) OBJECTIVE: Imagine that the engagement and job satisfaction data for each employee were collected using an annual employee survey, and each employee's unique ID was used to merge their survey data with their average annual customer satisfaction ratings, their supervisor-rated performance evaluation score, and the amount of annual sales revenue they generated. Provide the results by running the necessary statistical analysis.
DISCUSSION QUESTIONS
1. What is the correlation between Employee Engagement and Sales Revenue?
2. Consider the sign and the magnitude of the correlation. How would you describe the nature of the relation between Engagement and Sales Revenue to a manager who does not know what a correlation coefficient means?
3. What is the correlation between Job Satisfaction and Customer Satisfaction?
4. Consider the sign and the magnitude of the correlation. How would you describe the nature of the relation between Job Satisfaction and Customer Satisfaction?
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