Core components of sales automation-crm system

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Reference no: EM132239932

1. Identify all the core components of a Sales Automation/CRM system. (SELECT ALL THAT APPLY)

A. Forecasting capabilities

B. Sales payroll processing

C. Customer records and contact information

D. Pipeline management

2. When sellers use CRM systems to organize their customer-facing interactions, customers often benefit. Which of the following are realistic benefits that end customers realize? (SELECT ALL THAT APPLY)

A. Customers can expect that sales reps and service personnel will coordinate efforts to solve customer issues efficiently.

B. Customers can expect not be be offered new products or services to purchase until they specifically ask for them.

C. Customers canl expect to be given the lowest possible prices for new products or services that the seller offers.

D. Customers can expect that their historical preferences will be stored and known by new sales reps.

3. Which of the following are core benefits of sales automation systems for sales reps? (Select ALL that apply)

A. Automatically generates a completed Deal Sheet for the manager

B. Integration with other office productivity tools like MS Outlook

C. Allows cross-functional communication and coordination of tasks during the selling process

D. Reduces the time a rep spends on customer data input and maintenance

Reference no: EM132239932

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