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You now have a good grasp of what conflict and stress are. You even have a process for consensus decision making from the previous Weeks' deliverables. At this point, you are ready to construct a full conflict management strategy and processes to support this strategy.
Conflict Management Strategy• Strategies for dealing with conflict include the following: oConfrontingoCompromisingoSmoothingoForcingoAvoidanceoCollaboration • Conflict process might include these steps: oAnalyze the conflict (perhaps even with a fishbone technique).oDetermine the strategy that will be employed.oNegotiate before, during, and after.oReach a consensus.oCommit to carry out the solution.oAnalyze through lessons learned after conflict is resolved. • The mediation process could include the following: oGo through the normal conflict process first.oIf this does not work, then you should bring in a trained or certified mediator.oThis mediator will use facilitation until conflict is resolved.oIt is important that the mediator can stay neutral and unbiased.oBuilding trust throughout the mediation process is important.
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