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Construct a bar chart and pareto chart

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Reference no: EM133128001

Question - The table below shows the data gathered during a period of 1 month to analyze the reasons behind a high volume of customer returns of cellular phones ordered online.

Factors

Frequency

Wrong products shipped

32

Took too long to receive

30

Never received the phone

15

Changed my mind

12

Misinformed about the specifications

165

Defective product

46

Did not like the appearance physically

18

Total

318

i) Construct a

a) Bar chart

b) Pareto chart

ii) Which graphical method do you think is best for portraying these data to identify vital few factors?

iii) What conclusions can you reach to reduce the number customer rejections/ returns?

Reference no: EM133128001

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