Reference no: EM133873121

Question

The Clínica Universidad de Navarra was founded by San Josemaría Escrivá de Balaguer within the University of Navarra in 1962. The Clinic has developed a patient- and family-centered care model, focusing on research to ensure access to the most innovative treatments and on teaching to generate and transfer its knowledge to society.

With over 2,800 dedicated professionals at its locations in Pamplona and Madrid, Clínica Universidad de Navarra is a university hospital based on the Anglo-Saxon and research model, setting a benchmark in personalized medicine in our country. Known for its research and teaching activities, the expertise of its professionals, and its solid track record in diagnosing and treating highly complex conditions, Clínica Universidad de Navarra is a high-resolution hospital. It is recognized for its quick diagnostics due to its multidisciplinary approach and state-of-the-art technology, offering care across 46 medical and surgical specialties.

The Clinic's excellence has been recognized six times as the private hospital with the best reputation in Spain according to the MRS, and it ranks among the top 50 hospitals in the world as the top Spanish private center according to the prestigious Newsweek magazine. It is also noted as the second-best company in the talent management ranking.

The Clinic employs an interdisciplinary medicine model where patient care, biomedical research, and teaching are unified with the patient at the center. This hospital provides personalized medicine with cutting-edge technology for diagnosing and treating diseases, led by highly renowned specialists in Spanish healthcare and featuring an exclusive care model.

Teamwork significantly benefits patients because a reference doctor oversees all professionals involved in their diagnosis and treatment. This collaborative environment makes Clínica Universidad de Navarra a desirable workplace for healthcare professionals.

Clínica Universidad de Navarra has achieved the 28th position out of 100 companies "with the greatest capacity to attract and retain talent," according to the 2021 Merco Talento ranking. Previously, CUN was at position 33, climbing five points over the last year and 16 positions since 2019 (44). In the healthcare sector, the Clinic ranks second after Sanitas.

Its general director, Joseba Campos, praised the achievement, stating, "The improvement in the ranking over the last two years is a boost for all of us at the Clinic. These have been challenging years, marked by a pandemic that we are still learning to live with, so we are very proud of the team of professionals who make the Clinic one of the best places to work."

"Our goal is focused on improving our employer branding, making the Clinic a good place to work. This recognition motivates us to continue pursuing improvement projects that enhance the development and satisfaction of all our professionals," said Jesús Rodríguez Polo, director of Human Resources in Pamplona.

Talent management is essential for any organization looking to enhance and develop employee skills for retention, loyalty, and increased productivity. Many companies realize the risk that their most valuable employees could be lured away by competitors, prompting the creation of talent management plans to reduce staff turnover rates.

Innovation encompasses technology, talent, and organization. To achieve this, Clínica Universidad de Navarra focuses on technological advancements to deliver cutting-edge treatments and attract top professionals in its fields. This approach enables each professional to grow personally and professionally through technology's advantages.

CUN uses a "career path" method for employees, where professional growth is reflected in salary, encouraging ambition and recognizing talent and professionalism.

Question 1. What are the consequences of good talent management in a healthcare company?

Question 2. What do you think is the determining factor for a professional to feel attracted to develop professionally in a company?

Question 3. How will talent management evolve in the short to medium term in companies? Should they focus on performance management by objectives?

Question 4. Explain how to correctly select talent (as shown in the case study).

Question 5. After reading the case, why do you think Clínica Universidad de Navarra is a reference and an attractive healthcare company for professionals in the sector?