Concepts of patient-centered office care to scheduling issue

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Assignment:

Mrs. Lewis, an 82-year-old female patient of Dr. Hanson since her husband died 10 years ago, comes for regular visits for management of her type II diabetes, arthritis, and heart failure. She has been faithful for the most part, calling to cancel when she is unable to come. Now she has canceled her last four appointments and did not show up for her fifth today. The medical assistant, Sarah, is concerned and plans to reach out to the patient.

Apply the concepts of patient-centered office care to scheduling issues.

Explain why Sarah should be concerned that Mrs. Lewis is canceling her appointments and is now a no-show

List three potential staff responses to this situation

Reference no: EM133245088

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