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Companies it help desk stating

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Reference no: EM131339505

Consider the following scenario:

Jason from the designer group submitted a ticket with your companies IT Help Desk stating that he could no longer access the Internet. Whenever he types a website name into his web browser, he gets an error stating that the name can't be resolved. The helpdesk is asking for your help in troubleshooting the issue.

Prepare a 2-page memo to the helpdesk. Include:

  • Start with identifying what protocol(s) are causing the problem.
  • What standard TCP/IP protocol is responsible for telling a computer what addresses and servers it should use to connect to the network?
  • What application protocol maps TCP/IP addresses to names?
  • Be sure to cover your solution recommendation, including protocol maps and TCP/IP addresses.
  • Do you think that the problem is on the user end or somewhere else? How would you determine that?
  • Conclude with evidence to back up your recommendation and why you recommended what you did.

Reference no: EM131339505

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