Community services workers is experiencing conflict

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Reference no: EM133972918

Question

Case Study

A team of community services workers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry of being lazy and rude - 'He never rushes, even when we are rushed off our feet and he doesn't even look me in the eye when he talks to me.'

Barry retaliates by accusing Ahmed of taking time off all the time to 'pray on his stupid prayer mat'.

Janice responds by saying, 'For God's sake, why can't you just be like the rest of us?'

Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other and trying to get them to take sides.

Their conflict is impacting on their clients and colleagues.

Reference no: EM133972918

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