Reference no: EM133181070

Question 1.

The agency mission _____.

1) states specific goals of the agency

2) is used for publicity

3) refers to how funds should be spent

4) states guiding principles

Question 2

A job description _____.

1) provides the exact job responsibilities

2) outlines the chain of command

3) includes functions and qualifications

4) is written to attract applicants

Question 3

Knowledge about funding helps human service professionals understand all but which of the following?

1) The content in which human services are delivered

2) How job responsibilities relate to mission and goals

3) How mission relates to jobs

4) How planning and service delivery relates to funding

Question 4

Community mapping _____.

1) allows clients to find the organization

2) helps plan parking

3) helps clients advocate for one another

4) helps agencies support the community

Question 5

To make a good referral, the professional must know all of the following EXCEPT:

1) if the agency is able to provide the service

2) if the agency is willing to accept the referral

3) if the agency is accessible to the client

4) if the agency has political difficulties

Question 6

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?

1) Explain

2) Describe the service

3) Transmit information

4) Evaluate

Question 7

Social support center staff are guided by all of the following principles and goals EXCEPT:

1) Keeping individuals safe and protecting citizens

2) Consult in matters of family dispute

3) Provide mental support

4) Provided individual psychotherapy

Question 8

Professionals learn about other agencies by engaging in all of the following EXCEPT:

1) Becoming a client at the agency

2) Visiting the agency as a guest

3) Gathering information by phone

4) Making personal contacts with other professionals

Question 9

What condition affects the work environment and how people experience their work?

1) Performance feedback

2) Policies and procedures

3) Workplace incentives

4) Health conditions

Question 10

Human services professionals are involved with allocating which resources:

1) Time

2) Space

3) Clients

4) Paperwork

Question 11

Paperwork serves all of the following functions EXCEPT:

1) Documenting for funding

2) Documenting client history

3) Allowing helpers to build rapport

4) Establishing a permanent client record

Question 12

Maintaining recordkeeping/documentation is difficult because _____.

1) there is not enough room on the forms

2) client histories are too complex

3) crises and unexpected client requests come before documentation

4) files get lost

Question 13

Turf issues can cause difficulty for collaborating agencies by: _____.

1) altering their mission and goals

2) sharing the same break rooms and holiday parties

3) spending hours of unpaid time planning

4) combing governing bodies without board approval

Question 14

Turf battles occur for all of the following reasons EXCEPT:

1) Collaboration appears to benefit one agenda more than another

2) One agency has access to more resources

3) Collaboration benefits more than one population

4) One agency believes it is its mission to serve a specific client population

Question 15

The encapsulated worker is all of the following EXCEPT:

1) becomes static in his/her work

2) believes he/she knows the truth

3) insensitive to client needs

4) driven to achieve their work goals

Question 16

Burnout means the helper _____.

1) has physical or mental symptoms from overworking or stressful work

2) is reacting to encapsulation

3) has the paperwork blues

4) has difficulty with allocation of time

Question 17

Professional development is a positive approach to addressing the challenges at work when _____.

1) the helper is dealing with the effects of encapsulation, burnout, and vicarious trauma

2) the helper teaches skills to others

3) clients need education

4) clients and workers attend education sessions together

Question 18

The process of advocacy includes all of the following EXCEPT:

1) Identify needs of the population

2) Identify how to meet needs

3) Work with a network of individuals

4) Teach clients how to identify needs

Question 19

The most "difficult area in which to advocate is _____.

1) the community

2) the family

3) between agencies

4) the political arena

Question 20

One key component to organizing to promote community change is _____.

1) using a network to promote a common cause

2) gaining support from only one client group

3) choosing a very small challenge

4) limiting participants to a manageable number

Question 21

The client empowerment model is effective when _____.

1) clients are part of the majority culture

2) clients can easily articulate their cause

3) clients have past experience organizing

4) clients are taught how to promote change

Question 22

Some symptoms of burnout include all but the following EXCEPT:

1) a change in attitude about work

2) lower expectations of performance

3) severe emotional detachment from work

4) energy and enthusiasm for work

Question 23

Principles of community organizing include all but the following EXCEPT:

1) Individuals and organizations identify a common goal

2) Agency manuals provide the foundation for community change efforts

3) The combined effort of many voices has the power to facilitate change

4) Action plans provide the foundation for community change efforts

Question 24

Privatization is when _____.

1) an agency or organization provides a human service function for profit

2) an agency bills Medicare

3) an agency bills Medicaid

4) an agency or organization provides a human service function at no cost

Question 25

An important responsibility of the human service profession is to be _____.

1) an advocate for change

2) a certified accountant

3) a licensed tax agent

4) a real estate agent

Question 26

Community-based care is _____.

1) located in a calm, pastoral setting

2) focused on health and wellness

3) focused on the primary client

4) based on professional not client responsibility

Question 27

Human service delivery in the rural areas has increased _____.

1) to serve an increasing number of elderly living on farms

2) to serve the increased relocation of people to rural areas

3) to protect a new population from crime

4) to provide transportation to agencies in the urban areas

Question 28

Recruitment and retaining helpers, distance, cost, and confidentiality are _____.

1) challenges to service provision in rural areas

2) barriers to human services in the military

3) concerns related to school-based services

4) difficulties encountered in hospice care

Question 29

The focus of community-based mental health has changed _____.

1) to a focus on home-based services

2) due to the advocacy efforts of professionals

3) as a result of managed care

4) to a focus on health and wellness

Question 30

Characteristics of wraparound services include all of the following EXCEPT:

1) individual treatment plans

2) outreach

3) technology

4) broad array of services

Question 31

Systems of care in schools describe _____.

1) services provided that integrate education, religion, and politics

2) support services for children and families

3) guaranteed attendance

4) bipartisanship efforts

Question 32

The goal of hospice is _____.

1) to provide quality of care to the patient

2) to raise awareness and enlist public aid for the needs of injured service members

3) to provide unique direct programs and service to meet the needs of injured service members

4) to help injured service members aid and assist each other

Question 33

The team of individuals that provide Hospice services include all of the following EXCEPT:

1) Social workers

2) Nurses

3) Volunteers

4) Police officer

Question 34

In what year was Operation Enduring Freedom (OEF) launched?

1) 2003

2) 2001

3) 2005

4) 2000

Question 35

The World Wide Web is expanding all of the following services EXCEPT:

1) descriptions of community, state, and national services

2) advertisements of services available

3) online therapy

4) construction of new agency buildings

Question 36

Clients can benefit from technology _____.

1) without worrying about confidentiality issues

2) without knowing much about computers themselves

3) without actually seeing a professional

4) without worrying about the quality of services

Question 37

Providing wrap around services becomes an important component of the programs that ensure the safety of the public and prevent _____.

1) victimization

2) protection

3) captivation

4) recidivism

Question 38

Which of the following launched in March 2003, which was a reminder that war can be traumatizing for some military personnel and their families?

1) Optical Internetworking Forum

2) Office Intellectual Freedom

3) Operation Iraqi Freedom

4) Organization International Francophonie

Question 39

Which of the following statements are INCORRECT about cellular phones?

1) Cellular phones are now standard for many human service professionals.

2) Professionals working with child abuse, community-based mental health, probation and parole, as well as other types of services, are available 24/7 to meet ongoing client needs.

3) These devices also provide security to many helpers when they are in dangerous or isolated situations with clients.

4) Several programs related to foster care emphasized the development of access to technology such as computers, mobile phones, and Internet communications to decrease communication between foster care parents, children, and helping professionals.

Question 40

Which of the types of workers did NOT emerge after the Great Recession?

1) Employed

2) Unemployed

3) Underemployed

4) Higher wage full-time jobs with benefits

Question 41

Among the trends in human services are _____.

1) aging, changing workplace, and partisanship

2) aging, new roles, and violence

3) diversity, homeland security, and the economy

4) diversity, political activism, and violence

Question 42

All of the following were "initiatives of public sector" EXCEPT:

1) promoting healthy aging

2) planning for retirement

3) making it difficult to age in place

4) protecting older Americans from financial exploitation

Question 43

Home health care was created for the following purposes:

1) to provide care to those in the hospital and spend more on healthcare

2) to spend more on healthcare and provide care in the emergency room

3) to provide care to those who cannot travel to care centers and to save financial resources

4) to provide care to those who cannot travel to care centers and to those in the emergency room.

Question 44

A term that indicates strong support of one party's platform is _____.

Question 44

1) xenophobia

2) partisanship

3) advocacy

4) EAP

Question 45

For many years the client was a passive recipient of which type of services?

1) Accepting the decisions, following the direction of a helper and assuming little responsibility for what occurred in the process.

2) Taking the lead in making decisions

3) Giving directions to the helper

4) Taking full responsibility for what occurred in the process

Question 46

The whole person includes the following components of a person:

1) financial and vocational

2) physical and social

3) social and psychosocial

4) psychological, social, physical, financial, and vocational

Question 47

Assisted living is residential living that matches the level of care to the _____.

1) political need

2) state need

3) individual need

4) government need

Question 48

The four levels of interventions focused on prevention strategies, recommended by the CDC for school-based services include _____.

1) individual, relationships, community and universal level

2) individuals, couples, community and societal level

3) relationships, community, societal and universal level

4) individual, relationships, community and societal level

Question 49

Soldiers exposed to combat in OEF and OIF developed which of the following mental problems EXCEPT_____.

1) PTSD

2) depression

3) generalized anxiety disorder

4) bipolar disorder

Question 50

The fastest growing demographic is _____.

1) men over age 85

2) women over age 85

3) men over 65

4) women over 65