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Scenario
You are required to support and encourage clients in an aged care service to express their identity and preferences in their care provision. You have not met these clients before. In order to encourage older people to express their identity and preferences it is important to build relationships of trust with them. One way to do so is to apply communication strategies.
Question
Discuss how you can apply communication strategies to build trusting relationships. Within your discussion include:
• Strategies to establish rapport
• Apply non-verbal cues
• Examples of five open-ended questions
• Positive attitude
• Respecting differences
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