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In chapter one of the book: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary by Steve Curtin
Write a response to the following prompt as a post in the Discussion Board, provide at least 3 separate responses/examples.
Applying three truths of exceptional customer experience. Record examples of how you can apply concepts from the chapter to raise customer service quality that you deliver or influence from ordinary to extraordinary!
Example:
Ordinary - Make employees aware of the ordinary job functions for which they are responsible to execute.
Extraordinary - Reveal to employees that their jobs are made up of two parts: Job Function and Job Essence.
Research and reflect on the roles of government, business, and the consumer in environmental protection
Find at least one "peer-reviewed (refereed)" research article for your term paper. Don't search too narrowly - for example, "General Mills problems.
Explain the difference between global high-tech and high-touch product positioning. Give a specific example of each. Give an example of a product positioning that uses both.
What are some of the key issues facing businesses today in terms of continuing to offer a competitive benefits package? What are companies doing to control costs in this area?
Discuss Russian organized crime in the U.S. As a minimum, your answer should include a breakdown of the "typical" Russian organized crime member and what you propose the U.S. can and should do to counter this very real and significant organized cr..
To develop your business in a country that is politically unstable and with only moderate sales potential,
Why is employee buy-in so important to cultural change in an organization?
1. Scenario: Michael Clark just called your help desk from his office. He cannot get to the company website. He says that a technician was in his office earlier fixing the connection and that he can ping the default gateway. What would you want Mi..
Superba Cravats is a main marketer of men's bow ties. It approximations there are 20 million buyers of bow ties each year that the average wearer of bow ties purchases four ties per year and that the average price per bow tie is $10.
What is the rationale of transfer of technology? Describe different non-equity forms of technology transfer by TNCs and Small and Medium Enterprises.
A synthesis of the change implementation theories, identifying the characteristics of effective organizational change.
The definition of words and political ideas can have different meanings in different contexts, worldwide. In fact, the Freedom in the World Survey (https://freedomhouse.org/report-types/freedom-world) evaluates the state of political rights and civi..
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