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Question - Carla Vista Decor sells home decor items through three distribution channels-retail stores, the Internet, and catalog sales. Each distribution channel is evaluated as an investment center. Selected results from the latest year are as follows:
Retail Stores
Internet
Catalog Sales
Sales revenue
$9,980,000
$3,930,000
$3,120,000
Variable expenses
3,930,000
1,480,000
1,780,000
Direct fixed expenses
4,430,000
980,000
1,180,000
Average assets
7,930,000
1,740,000
Required rate of return
10%
Required -
a. Calculate the current residual income for each distribution channel.
b. The corporate office is giving the managers of each channel the option of a customer relationship management system that will allow the managers to gather data about their customers and be more effective in their marketing efforts. The system will cost $780,000 and is expected to generate $153,000 in additional annual segment margin.
Calculate the residual income of each distribution channel assuming it purchases the new customer relationship management system.
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