Buyer touchpoint

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Reference no: EM133951024

Question

1. Which of the below is not a buyer touchpoint?

A. store layouts.

B. package designs.

C. product functions.

D. shipping and logistics.

2. In order to expand, Medio (an e-tailer) pursued a combination of actions such as making service improvements, cutting costs as well as forming alliances with Web portals to expand its share of web shoppers. This is an example of expansion by:

A. diversifying

B. offshoring

C. developing new products for current customers

D. increasing market penetration of current product

Reference no: EM133951024

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