Reference no: EM133417815

Questions

1. Generally speaking cultural competence is a market-based issue.

A. TRUE

B. FALSE

2. The bottom line refers to the gross income of an organization.

A. TRUE

B. FALSE

3. What is the first step in ensuring the expansion of minority markets?

A. Minimize all costs associated with the expansion

B. Be sure to use one language to let them know about it

C. Ensure all communities are aware that services are in place to meet their needs

D., Ensure minority communities are aware that services are in place to meet their specific need.

4. Investing in cultural competence is directly related to the return on investment (ROI).

A. TRUE

B. FALSE

5. Health care services are paid for by:

A. All of the above

B. philanthropic sources

C. out-of-pocket payments

D. health insurance

6. Malpractice is proper treatment of a patient, by a health professional, which results in injury, damage, or loss.

A. TRUE

B. FALSE

7. Which of the following are the key goals that must be at the core of cultural competence efforts as a business aspect of health care?

A. ll of the above

B. enhanced customer service

C. diversification of health professionals and staff

D. visual affirmation.

8. As health care professionals we must ensure that clients/patients/customers and communities see themselves within the context of the environments where they are served.

A. TRUE

B. FALSE