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Background Information
The management at Brokerage Firm International, is becoming concerned about the way the firm is operating. Brokers are paid a base salary with bonuses contingent on the number of orders processed and the amount of money processed. Individual brokers work with individual investors and each broker competes with the rest for clients. Due to the competitive climate, brokers do not communicate with each other and mentorship is nonexistent. Management is wondering whether the culture is leading to the temptation to engage in unethical behavior, such as moving money around that doesn't need to be moved (since it would lead to higher bonuses for the broker involved). Management decides to create a team based performance management system with the following goals:
Promote individual performance
Promote team performance so that:
There is more on-the-job training
There are more mentorships
Values and ethics of the company are more easily shared
Question
What would be the best recommendation for a team-based performance plan that will measure all the types of performance involved?
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