Reference no: EM132362608

Business Process Management

Assignment - Analysing AS-IS Business Processes

Case Study - Swinburne Guru Consulting (SGC) Coaching Specialist.

Outline

This assignment requires you to demonstrate your understanding of the basic concepts and context of Business Processes and Business Process Management from both a theoretical and practical level. This is to be done in three stages.

Stage 1 (assignment 1), you should provide a review (aimed at the management and staff of the organisation) which requires you to:

1. Select and read academic journal papers (more recent and at least 5) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, and also why process analysis, design and develop are important to their business (no more than 1000 words).

2. Discuss the current business process(es). Select and discuss what you believe to be the three most important problems for SGC from the 10 provided in the case based on your understanding and knowledge. However, do not suggest solutions as to how to fix the problems at this stage.

3. Construct 3 basic models for the current process (see below for details) from the case provided, highlight the current problems and suggest areas for potential improvement but do not provide specific solutions at this stage.

If management concurs with your report, they intend to hire you to complete stage 2 (Assignment 2 Part 1) which is to make detailed recommendations for improvement by adopting best practices and methodologies. The final stage, stage 3 (Assignment 2 Part 2) which makes a detailed recommendation(s) for long-term improvement of using BPM technologies and consider automation solutions.

The description of the case study processes has been provided to you. However, it may need more information in some sections. At the postgraduate level, you are required to do some research to add detail as necessary to the case we provided. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.

Your Tasks

Your work should include two parts:

Part 1 Business Process Modelling:

In assignment 1, you are only required to construct 3 models from the list below:

1. A basic model (happy path) for the Coaching specialist business process (start when client submits coaching request, until coaching program is successfully completed, and payment organized).

2. Model one of the following processes:
• A process that covers all details of ‘Organize coach', such as searching for coach in their system, checking coach availability, and advertising for a new coach.
• A process that covers all details of ‘Schedule assignments', such as checking coach availability, sending a draft assignment schedule, confirming assignment schedule with client and coach, managing cancellation if necessary.
• A process that covers all details of ‘verify schedule', such as sending notification, informing of re-schedule requests, managing cancellations.

3. Model one of the following processes:
• A process that covers all details of ‘Manage Feedback', such as checking assignment completion, sending surveys, collecting surveys and computing feedback reports.
• A process that covers all details of ‘Manage payment', such as checking assignment completion, sending client invoices, and managing coach payments.
• A process that covers all details of ‘Manage blacklist', such as sending 3-month notifications if no payment received, 6-month no payment received, inform manager, generate blacklist, inform clients and a debt collection agency.
Model Standard:
• Your models of the case study using Level 2 BPM notation must be an AS-IS diagrams.

• To construct models, you are required to use any process modelling tools (such as all examples we provided in the unit- we used Bizagi modeller - a process modelling tool). Bizagi is commonly used in the industry and is specifically for design business processes. It is free software and easy to use. It has a built-in simulation function which can help to check your designed process models if there are deadlock problems. It also has a built-in function to check error connections of the models. Bizagi is our recommended modelling software. However, as it doesn't support Mac computers yet, you can choose other process modelling software. However, please make sure it allows you to use all BPMN palettes (pool, lane, tasks, events...). The drawing software selected has to be process oriented. We have provided some suggested modelling tools in the unit outline; please check. If you select a different BPMN software, please also check with your tutor.
• Model the process(es) in BPMN using the Bizagi Modeler. Bizagi Modeler has a report generator that can output in PDF format. However, this utility outputs much more than diagrams. Furthermore, the diagrams are shrunk to fit the report format. It is therefore unsuitable to use the Bizagi Modeler report generator as is. Instead, simply highlight each diagram in Bizagi, copy and paste it into the report, crop and resize.
• Each diagram should occupy no more than one page and it should be ‘landscape' format, not a ‘portrait' format.
• All diagrams in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero.
• The process modelled should match what you have described in your analysis report.

Part 2 Report

Your report should be no more than 2500 words +/-10%, and it should:
• Select and read academic journal papers (more recent and at least 5) related to Business Process Management, process analysis, design and development. You are required to provide an overview for the management team on BPM trends, and also why process analysis, design and develop are important to their business (no more than 1000 words).
• Describe the organisation, its structure, culture, strategies and how these impact on their processes and on efforts to re-design processes in the future;
• Your assignment should be written in the form of a review aimed at the management and staff of the organisation with the current process and the current issues. There are many issues/problems in the current process. For assignment 1, individual effort, you should provide an overview of all major issues/problems, but only select Three
(3) which you consider being the most essential to resolve and discuss them in detail, providing your reasoning. Such as: What are some of the benefits if the problem/issue(s) are addressed? Any assumptions? Any limitations? Do not make any specific recommendations at this stage. The detailed suggested changes will be addressed specifically in assignment 2 Parts 1 & 2.
• Model documentation: for each of the models provided, you are required to provide a brief explanation for each of the activities (what are the key steps required to complete the activity) and gateways (the purpose of the gateways) covered in the model. It is always a good idea to use a table(s) to summarize these details.

Attachment:- Swinburne Guru Consulting Coaching Specialist Process.rar