Balanced scorecard and perspectives on performance

Reference no: EM139770

You are the assistant accountant of a small manufacturing company. Your manager, who is not an accountant, is about to attend a meeting and is unsure about the meaning of certain terms that appear on the agenda.

Required

Make notes on the following two items to help your manager to understand their meaning:

I. The balanced scorecard and its perspectives on performance

II. Total quality management (TQM) and the costs of quality

Reference no: EM139770

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