Assisted living community that serves affluent population

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Reference no: EM133849786

Question

You are a nurse manager in an assisted living community that serves an affluent population. The current resident population is all White, whereas most of the caregiving staff is African American.

Some of the staff shared with the nurse manager their frustration at the way several residents treat them. Although most of the residents are courteous and polite in their manner of speaking to staff, some have a tendency to use terms like "girls," "you people," and "the help." In addition, staff complain that visitors often ask them to do things that really are not part of their jobs, such as having them go to visitors' cars to retrieve something or serve food that visitors bring in for themselves and their family.

The African American staff believe that they are being treated in a prejudicial manner. One nursing assistant comments, "You would think this was their plantation, and we were their slaves." Another reacts, "Yes, but if we dare to say something to them, they'll be running to administration. I can't afford to lose this job." Yet another adds, "Maybe we should live with it. White people have always been this way to our people."

1. As the nurse manager, how would you handle this situation?

Reference no: EM133849786

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