As part of workplace procedures

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Reference no: EM134006830

Question

A client, Rachel Jones, has been waiting in the waiting room for 30 minutes. She is very frustrated and comes to you to complain. You are required to respond and talk to this client using both verbal and nonverbal communication as well as finding ways in which to solve her problem and satisfy her needs.

1. How can the Pathology Collector use verbal and non-verbal communication to demonstrate respectful communication?

a. verbal communication

b. non-verbal communication

2. As part of workplace procedures, you are required to assist the client in completing a feedback form. Fill out the template below with appropriate details :

a. client name

b. contact number

c. date

d. email address

e. description of the client feedback

Reference no: EM134006830

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