Reference no: EM133977098

Question

Address the conflict situations presented.

Situation 1: When I worked in the hospital, one of the conflicts I saw was a shortage of staff, which led to issues with the nurse-to-patient ratio. Most nurses I work with are unhappy since we are always shorthanded and have more patients than we can safely handle. What is worse about this problem is that most frustrated nurses quit or call in because they can no longer bear working with unsafe nurse-patient ratios.

1. Address how will you manage the situation number 1. Describe how you would apply conflict management and de-escalation techniques to resolve or de-escalate the conflict.

2. After reviewing the suggestions made in and throughout the discussion forum, did your perspective change how you would manage the situation or not? Please explain.

Situation 2. One subject that created a lot of conflict in my facility is nurse staffing. Inpatient leadership, administration, and nursing supervisors all seem to have a say in how their hospital is staffed however not everyone is always on the same page. Whether that is with nurse-to-patient ratios, productivity, or even who is placed on call. As the nursing supervisor, I seem to play the middle man between inpatient leadership and administration. I have administration telling me to staff one way and the inpatient leadership giving other directions. This situation created a lot of conflict in the facility with staff, leadership, and administration.

3. What is the role of the leader in this conflict?

4. Explain how the leader can use conflict management to resolve this situation. What de-escalation techniques could be used effectively to address the conflict in this situation?