User Account

All Pages

Analyze the major ethical challenges

Assignment Help HR Management
Reference no: EM132177590

Case Study: Zappos: Delivering Customer Satisfaction

Read the "Zappos: Delivering Customer Satisfaction" case, located on page 475 of the textbook.

Write a four to six (4-6) page paper in which you:

1. Analyze the manner in which Zappos' leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.

2. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders.

3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos' leadership should take in order to address these ethical challenges.

4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder's perspective.

5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos' management. Provide a rationale for your response.

6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Examine ethical issues and dilemmas in business.

• Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.

• Examine the significant issues of an ethical controversy in business to moral philosophy and values.

• Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.

• Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Reference no: EM132177590

Questions Cloud

How to determine the level of risk management for a project : Suggest the issues that could have developed had the team not had a risk plan. Determine the major impacts of risk that the team needs to understand.
Managing internal operations summarize employee experience : Strategy Execution: Managing Internal Operations Summarize an employee’s experience within the company and its leadership.
Review given problem based on total quality management : Imagine your company is being considered for subcontracting the management of a project because of your firm's excellent human resource and quality management.
Customer service pulls contact information for all orders : Customer service pulls the contact information for all the orders shipped without instructions. How would you handle your response to customers?
Analyze the major ethical challenges : Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos'.
What should be the production order quantity : Bryson Carpet Mills produces a variety of different carpets. What should be the production order quantity?
Recommendations for interactive training model for policies : Please provide your best recommendations for a interactive training model for policies, procedures, and processes?
Studies in the malcolm baldrige school of business : Discuss how those Core Values were exhibited in Your work in this course and throughout your program of studies in the Malcolm Baldrige School of Business.
Determine the average number of customers waiting in line : Determine the average number of customers waiting in line. Determine the average number of customers in the system.

Reviews

Write a Review

HR Management Questions & Answers

  Improve problem solving capabilities within organization

Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.

  Influence tactics help in reducing organizations politics

Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.

  Report on citigroup''s hr service level agreement

Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..

  A project report on hrm

Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..

  Hrp: recruitment and selection

Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.

  A project report on study of statutory complainces

Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.

  Operant conditioning and Reinforcement

Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.

  Effectiveness of training programs in achieving customers an

The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.

  A critical analysis of hr processes and practices in fedex c

FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.

  Integrating culture and diversity in decision making

People in the organization are known as Google where they share common goals and have common vision.

  Impact of employee attrition on people management in organis

Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.

  Labour dissonance at maruti suzuki india limited: a case stu

This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +91-977-207-8620

Phone: +91-977-207-8620

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd