Reference no: EM132273578
1. You have been bringing in food and drinks and storing them in the refrigerator at work. Chris, your coworker, has been taking them without asking you. You don't think it is fair for Chris to take your food and drinks. Which of the following should you say as your XYZ statement to initiate conflict resolution?
"Chris, I feel you are taking advantage of me by taking my food and drinks. You need to stop it."
"Chris, why don't you get your own food and drinks and stop having mine?"
"Chris, it is very rude of you to eat my food without asking."
"Chris, you have been taking my food, and I don't get to eat it. I feel as though you are taking advantage of me."
2. Amanda always reaches work half an hour late. However, her boss, Jill, never confronts her about her tardiness. Which of the following conflict management styles does Jill use?
Collaborating
Forcing
Compromising
Avoiding
3. In the ________ conflict management style, people have low concern for meeting others' and their own needs.
forcing
avoiding
accommodating
compromising
4. In the ________ conflict management style, people have high concern for meeting others' and their own needs.
forcing
avoiding
collaborating
accommodating
5. Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. Which of the following conflict management styles should ideally be used in this scenario?
Compromising
Avoiding
Forcing
Collaborating
6. Rudolph refuses to get involved in a confrontation with his supervisor. His supervisor threatens to take serious action against him, but Rudolph manages to stay away from confrontation. In the context of conflict management styles, the supervisor is most likely using the ________ conflict management style.
forcing
accommodating
collaborating
avoiding
7. Which of the following is an advantage of the forcing style of conflict management?
Making better organizational decisions
Maintaining relationships that were hurt through conflict resolution
Choosing the best solution to the conflict
Curbing hostility and resentment
8. ________ is the process of influencing employees to work toward the achievement of objectives.
Dealership
Craftsmanship
Internship
Leadership
9. One of the primary reasons why conflict occurs is because people
use reflecting statements to aggravate problems.
are usually aggressively pursuing their goals.
fail to make their expectations known to others.
tend to be empathic toward their colleagues.