Address the changed environment of remote based work

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Question: Imagine you are the Personal Assistant to Gavin Stead, Managing Director at CBSA. Gavin has requested you to prepare a draft communication protocol to support the business during the COVID-19 Work from Home situation. Specifically, the protocols will address management of incoming telephone calls, and team communication.

Gavin has asked that you communicate with Division Managers at CBSA to get their input and clarification on team needs relating to communication while working remotely. You have been asked to present the draft protocols to the Managing Director in 2-days' time.

Your email must:

  • Include who the email is addressed to, who it is from, the date and time, and a suitable subject title
  • Explain the purpose of the email.
  • Clearly and concisely communicate the following:
  •  
    • An explanation that communication protocols are being developed to address the changed environment of remote based work.
    • Request that the managers provide some input/clarification/advice on the team communication objectives within their team.
    • Reference to the timeframes for developing the draft.
  • You need to ensure your email uses appropriate business language and is free from grammar, spelling and punctuation mistakes.

Reference no: EM133387756

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