Additional patient registrar staffing

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The Urology department has 6 full time doctors in a healthcare facility that sees on average of 100 patients per day. A healthcare manager has 6 patient registrars. 4 of the patient registrars are allocated to a care team doctor and perform all front desk and back end registration duties including answering phones. The average call volume per month is about 5,000 to 6,000 calls.The other two patient registrars schedule and retrieve authorizations for local procedures,OR procedures, and Imaging procedures for all 6 doctors. Can you give a business justification example that the healthcare manager can provide in order to request for an additional patient registrar staffing?

Reference no: EM134014160

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