Achieved through extensive training and certification

Assignment Help Operation Management

Reference no: EM132268743

1. The service of providing air travel acts on people's

a. minds.

b. belongings.

c. bodies.

d. information.

2. The possibility of doing what is best from the customers perspective while doing the best for the service enterprise is known as

a. satisficing.

b. suboptimization.

c. bidirectional optimization.

d. unidirectional optimization.

3. The mastery of a discipline achieved through extensive training and certification is known as

a. systems understanding.

b. self motivated creativity.

c. cognitive knowledge.

d. advanced skills.

4. The following unidirectional relationships for information transfer exists in service supply except:

a. service design and customer

b. service design and service provider

c. supplier and service design

d. supplier and service provide

Reference no: EM132268743

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