Reference no: EM133755050

Assist Mrs Johnson to access advocacy services and other complaint mechanisms when required. There has been a shift in management at Happyville Compassionate Care. From next week, all residents will be provided with an updated personal alarm that can be worn around a person's wrist. Mrs. Johnson has lived at Happyville Compassionate Care as a long-term resident and has always been actively involved in decisions about her care, treatment, and daily routines. Mrs Johnson is physically active, however, does have severe tremors in her hands and fingers which was an effect from a stroke she had about 5 years ago. At the nurse's station, the night shift supervisor (Cali) is with 2 other colleagues. She sees Mrs Johnson and proceeds to tell her that there will be some proposed changes in assistive technology and all residents will be fitted with new personal alarms. Mrs Johnson tells Cali that she isn't happy about this, as her current personal alarm has been no problem for over 3 years, and it works perfectly and there's no use for a new one. Cali brushes off her concerns and sarcastically says to Mrs Johnson... "don't worry about it, it's no big deal, you are so.