About customer service training courses

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Question

Mistakes made by staff are affecting overall efficiency, so you have contacted the local community college to inquire about customer service training courses. They offer a one-time customer service course that will train existing employees at a cost of $50 per employee. They also offer an ongoing training program that can train existing and future employees at a cost of $1,200 per year. Will you sign up for either program or do nothing? Watch Video 1. Have a training session. (Cost: $50/employee) 2. Purchase a training program. (Cost: $1,200) 3. Stick with "on the job" training.

Reference no: EM133779888

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