About creating and implementing quality culture

Assignment Help Operation Management

Reference no: EM132189132

From the book Quality Management for Organizational Excellence: Introduction to Total Quality (8th Edition)

1) Describe the seven stages of evolution in supplier partnerships. Which three do you think are most critical, and why? Please provide examples. (Objective 2.1)

2) If you were CEO for your organization, how would you go about creating and implementing a quality culture? What challenges would you likely encounter, and how do you plan to overcome these roadblocks? (Objective 2.2)

3) Analyze and assess at least four of the methods described in your text for laying the foundation for a quality culture. Provide examples from your own previous or current employment that either support or contradict these strategies. (Objective 2.2)

4) Differentiate the processes of identifying external and internal customer needs. Why are both important? (Objective 2.3)

5) Explain the concept of Quality Function Deployment (QFD), and tell how it relates to customer satisfaction and retention. (Objective 2.3)

6) Discuss the customer loyalty model, and explain the role of considering profitability in creating customer loyalty. (Objective 2.3)

Reference no: EM132189132

Questions Cloud

The goal by goldratt and cox : Explain what you will do differently in your current or future job after having read The Goal. The Goal by Goldratt and Cox.

What are the pros and cons of strategic alliances : What are the pros and cons of strategic alliances? When might you decide to partner with a competitor?

Part of company macro-enviroment : Which of the following is a typical source of competitive pressures? Which of the following is a part of a company's macro-enviroment?

Good example of marketing-related key success factor : Which of the following choices is a good example of a marketing-related key success factor?

About creating and implementing quality culture : If you were CEO for your organization, how would you go about creating and implementing a quality culture?

Distinguish three major stages of development : Developmental economists distinguish three major stages of development that business people need to be aware of as they seek to do business overseas.

Moral reasoning and persuasive writing skills : This can be a negative or positive impact. Respond using your critical thinking, moral reasoning, and persuasive writing skills.

What is the optimal production schedule for the year : Assuming that no stockouts are allowed and that no subcontracting is available, what is the optimal production schedule for the year?

The chase strategy for aggregate planning : The chase strategy for Aggregate Planning is also called a constant work force plan.

User Account

All Pages