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A matrix organization is
a. Composed of dual reporting relationships for some employees.
b. Considered out-of-date compared to the functional organization.
c. More focused on the customer than any other type of structure.
d. Ideal for inexperienced managers and employees.
e. Most easily implemented with wide spans of control.
2. A manager is dealing with ________ if she is considering opposing pressures from different sources.
a. cooptation
b. collusion
c. cohesiveness
d. conflict
e. groupthink
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Melissa Clare works for a software company as a technical support representative. Her duties include answering the telephone, providing information to customers, and troubleshooting technical problems.
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