Quality measurement procedure - tqm techniques, Project Management

Quality Measurement Procedure:

Quality as a strategic issue implies (i) acceptance of the importance of customer requirements throughout the organization,  (ii) the identification of continuous improvement as a key  organizational objective,  and (iii) the introduction of meaningful performance indicators. There are a number of different approaches to measuring quality such as  (I) complaints from customers (ii) customer surveys (iii) benchmarking or comparing the organization with  its competitors, (iv) employee surveys and  suggestion boxes. None of  this will  work without top management commitment which is vital for the credibility, continuity and longevity of the TQM initiative.  

Posted Date: 10/24/2012 1:51:00 AM | Location : United States

Related Discussions:- Quality measurement procedure - tqm techniques, Assignment Help, Ask Question on Quality measurement procedure - tqm techniques, Get Answer, Expert's Help, Quality measurement procedure - tqm techniques Discussions

Write discussion on Quality measurement procedure - tqm techniques
Your posts are moderated
Related Questions
Question: (a) Any project has a beginning and an end; without a formal closure process, project teams can fail to recognize the end and this can drag the project into unnecessa

Explain the incremental approach to testing represented by the orderly integration test. Integration test: The integration test is looking for to determine whether the mo

The individual is a central feature of organisational behavior and a necessary part of any behavioral situation. According to the study findings, that organisational value has help

A 69 year old Greek man, Mr. Baltas, who speaks little English, was admitted to a major hospital in Melbourne for assessment and tests for a cancer-related illness. He had been dia

Question 1: a) Provide a theoretical overview of the management of change. b) Describe the importance of management of change with regard to the management of H.R projects.

Assignment #2 . Assignment #2 You will need to first develop a customer''s Request for Proposal (RFP), then go to the simplified Project Proposal on pages 76-78 of your text a

What is operational and behavioural symptoms

How must be the downward communication from the superior to the subordinate? There formal communication in between subordinate and superior, here the superior sends directions