Quality Measurement Procedure:

Quality as a strategic issue implies (i) acceptance of the importance of customer requirements throughout the organization,  (ii) the identification of continuous improvement as a key  organizational objective,  and (iii) the introduction of meaningful performance indicators. There are a number of different approaches to measuring quality such as  (I) complaints from customers (ii) customer surveys (iii) benchmarking or comparing the organization with  its competitors, (iv) employee surveys and  suggestion boxes. None of  this will  work without top management commitment which is vital for the credibility, continuity and longevity of the TQM initiative.  

Posted Date: 10/24/2012 1:51:00 AM | Location : United States

Ask an Expert

Related Discussions:- Quality measurement procedure - tqm techniques, Assignment Help, Ask Question on Quality measurement procedure - tqm techniques, Get Answer, Expert's Help, Quality measurement procedure - tqm techniques Discussions

Write discussion on Quality measurement procedure - tqm techniques
Your posts are moderated

Write your message here..

Related Questions

Participative management, PARTICIPATIVE  MANAGEMENT IN LIBRARIES MANAGEMEN... PARTICIPATIVE  MANAGEMENT IN LIBRARIES MANAGEMENT: Like most other organizations, libraries and information centres have the dual social responsibility of satisfying the needs

Advantages of product layout, Advantages of Product Layout Regulat... Advantages of Product Layout Regulation of Production: Since  production  is planned  according  to an orderly sequence manufacturing  time  from the  initial  operations

Quantitative layout analysis - load distance analysis method, Quantitative ... Quantitative Layout Analysis - Load Distance Analysis Method Load distance analysis is useful in comparing alternative layouts to identify the one with the least product or ma

Quantitative analysis., A highly sensitive device used to measure electrici... A highly sensitive device used to measure electricity activity in the brain is required to have a variance in measurements not exceeding 0.0001 volts^2. if the variance exceeds thi

Stakeholder management, 3. What are some ways to manage a stakeholder rela... 3. What are some ways to manage a stakeholder relationship closely? Give examples of how you might manage relationships differently based on the unique personalities of different

Define inventory procurement and inventory carrying cost, Define the invent... Define the inventory procurement cost and inventory carrying cost. Inventory Procurement Cost and Inventory Carrying Cost: Inventory is a detailed list of such movable it

Principal problems of managing projects in organisation, What are the princ... What are the principal problems of managing projects in a fully functional organisation structure? The major problems of functional organisations are to perform with what may b

Identification of customers - implementing tqm techniques, Identification o... Identification of Customers: Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes t

Information resources and selection principle, INFORMATION RESOURCES AND SE... INFORMATION RESOURCES AND SELECTION PRINCIPLE:   The main objective of a library can be stated as" "To provide for the information needs of a given group of users in relation t

Continuous improvement - total quality management, Do it Right First Tim... Do it Right First Time : TQM adopt the policy of zero defect. There is no scope for rework and rejection. The right first time or zero defect is the result of an empha