Order Losers - Operations Strategy

These are characteristics which denote poor performance in the operations management function and can cause losses in current or future business orders. 

Here is a list of possible customer buying criteria which may be qualifying or even winning criteria: 

Price 

• Perceived quality
• Clarity of documentation
• Speed of quotation
• Availability performance

 

Product or service characteristics 

• After sales support
• Volume flexibility
• Stability of continuing customer support
• Delivery

Posted Date: 3/18/2013 2:35:51 AM | Location : United States

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