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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Should Galanz continue to expand its capacity through outsourcing arrangements? How does the Pursuit of outsourcing align with its operations strategy?
Team meetings can be helpful. Interorganizational conflict is conflict that arises across organizations. What are sources of conflict?
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pick a supermarket of your choice, observe the layout and why the layout is like that
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