Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

Related Discussions:- Interaction - service process matrix

Explain challenges that often plague entrepreneurs, There are two "most com...

There are two "most common causes" of business failure. What are those two causes and, more importantly, how can an entrepreneur overcome these two challenges that often plague ent

Explain advantages and disadvantages of membership, Define the use of regio...

Define the use of regional trade organizations in international business. Identify the Regional Trade Organization of which the United States is a member. What are some of the adva

Explain what does just in time manufacturing mean, What does Just in Time M...

What does Just in Time Manufacturing mean and how does it relate to manufacturing operations?

Range - statistical aspects of variability, Range - Statistical Aspects of ...

Range - Statistical Aspects of Variability The range is simply the difference between the highest and lowest measurements recorded. Let us say that, in this case, the highest

Preparing the research design, Preparing the Research Design: Researc...

Preparing the Research Design: Research design is the conceptual structure within which research should be conducted. A research design specifies the methods and procedure fo

Describe the role that organizational learning, Explain the role that organ...

Explain the role that organizational learning and creativity play in helping managers to improve their decisions.

How you would address project management situation, MBTI and Keirsey Temper...

MBTI and Keirsey Temperament Sorter Describe the challenges you foresee in using the MBTI instrument or Keirsey Temperament Sorter in a project management situation and how you wo

Explain united states and the european union, Code of Conduct in the Europe...

Code of Conduct in the European Union and Statement of Ethics discuss and compare the two codes from these marketing association. Discuss the similarities and differences between t

Describe modern healthcare systems, Discuss the Chaos Theory (Be sure to re...

Discuss the Chaos Theory (Be sure to read the lectures concerning this theory, as well as go through the additional links) in relation to the health care system today. In addition,

Explain company that has faced scandal in the past decade, 1) Identify a we...

1) Identify a well-known company (this may include Dell, Nike, United Airlines, eBay, Southwest Airlines, or another firm) and describe its business-level (competitive) strategy. W

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages