Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain is there a best employment process- stepwise, Is there a best emplo...

Is there a best employment process, stepwise? What would you outline and why? What must steps should come first, and last?

Illustrate the strategic positioning tools, Illustrate the strategic positi...

Illustrate the strategic positioning tools? Strategic positioning tools according to Reck and Long: • Passive (as clerical and transaction based) purchasing functions only o

Linear programming, Premier coatings Zambia ‘PCZ’ produce both interior and...

Premier coatings Zambia ‘PCZ’ produce both interior and exterior paints from two raw materials, Ml and M2. A market survey indicates that the daily demand for interior paint cannot

Explain overall impression of the candidate, Does a condidate's use of a so...

Does a condidate's use of a song you like (or dislike) affect your overall impression of the candidate?

Explain the stages in greiner''s growth model, Have you experienced any of ...

Have you experienced any of the stages in Greiner's growth model or Weitzel and Jonsson's model?

Explain conflict with the protections provided in the nlrb, The National La...

The National Labour Relations Act has been criticized as an outdated piece of legislation that is hindering, rather then helping, American cope with the realities of the new global

Forecasting, The cafeteria supervisor at CarWash is interested in developin...

The cafeteria supervisor at CarWash is interested in developing a forecast model for the number of meals to be prepared each day. The following daily data from the cafeteria’s regi

Explain what order quantity will enable the refinery, A refinery in Houston...

A refinery in Houston replaces all of the 3" full-open ball valves in its facility according to a very strict maintenance policy which spaces replacements fairly uniformly througho

Explain how important is to find ways to compensate, As a new entry-level m...

As a new entry-level manager, how important is to find ways to compensate for your relative lack of expertise when trying to determine which alternative before you is most likely t

Stepping stone methods, Stepping Stone Methods : This is a procedure  ...

Stepping Stone Methods : This is a procedure  of determining the optimal if any for improving  each  of the non basic  variables  in terms of the objective function. To determ

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd