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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Explain the specification of lead time. Lead Time has: (i) Time to place the order and to process the enquiries. (ii) Time to send the order to the supplier. (iii) Ti
What is Prime Cost? The sum of Direct Labour Cost, Direct Expenses and Direct Material Cost is Prime Cost.
I have looked at your solution and I still do not understand how you get the numbers put in for flow time from the information given. I understand how to calculate everything after
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It is sometimes required to record in minute detail the simultaneous movement of the different parts of the body of an operator during the performance of a single
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