Task 1 Read: Chapter 4 of the Core learning material and supporting text chapters on Process Design.

Task 2 Investigate: Consider the operations of your own organisation (or another with which you are familiar) and report on how its operational processes are designed. From your reading of chapter 4 of the Operations Management course notes and other background reading, consider whether or not alternative approaches might lead to improvements in the performance of the organisation.

Task 3 Write: Report

Whilst some account of your organisation's current process design operations will be appropriate, this should not be too lengthy; of more importance are relevant references to the literature, and demonstration of your critical faculties in weighing theory against practice.