Identification of customers - implementing tqm techniques, Project Management

Identification of Customers:

Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries  should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.  

Posted Date: 10/24/2012 1:47:07 AM | Location : United States







Related Discussions:- Identification of customers - implementing tqm techniques, Assignment Help, Ask Question on Identification of customers - implementing tqm techniques, Get Answer, Expert's Help, Identification of customers - implementing tqm techniques Discussions

Write discussion on Identification of customers - implementing tqm techniques
Your posts are moderated
Related Questions
Elements of CRAFT It reads the load summary (the number of loads carried between pairs of department), the costs for per unit load per unit distance for the handling of materi

Study of the Load impact on power flow with (constant power, constant impedance, constant current, induction motor) and use the PowerWorld simulator.

summarise the argument for such a policy of partnering with a major supplier such as BAA and MACE HAVE DON HERE

Explain the WBS or CBS budgeting planning in project. Throughout a project, financial control can be accomplished by actual expenses being tracked against every budget assigned

ADVANTAGES OF PARTICIPATIVE MANAGEMENT: Advantages: For improving the library and information service, the management follows the technique of participatory decision making wh

The Three Gorges Dam is potentially one of the largest, if not the largest infrastructure projects completed in the 21st century. Clearly, there were a number of key risks that the

We used the output analyzer in order to compare the average waiting time spent in the urgent doctor queue in both the base model and alternative model 1 and between base model and

write a project charter for a bookshop management project

Perform a status assessment of the third Elaboration iteration. DO NOT GENERALISE. Assess each activity separately and assess it against the outcomes specified for the activity. Ge

Submit all required artefacts necessary to achieve the ‘Life Cycle Architecture Milestone' (LCAM). The most important artefact of the LCAM is the ‘executable architecture' or ‘proo