You have successfully recruited a call centre manager who fulfils are the criteria established in the job evaluation process. You are required to induct this call centre person. Your company has a very specific way of supervising, delegating and providing feedback to staff. Your task is to explain the process your company follows when supervising, delegating and providing feedback to staff. In your response, include the relevance of EQ and SQ in the process of supervision, delegation and providing feedback. You are also required to argue the advantages of following this approach as opposed to other approaches.

Critically explain the fundamental principles of performance management and the performance methods available. How would you ensure that the newly appointed call centre manager is appraised in a way that is relevant, sensitive, acceptable, practical and free from interfering factors? Examine the different ways in which this newly appointed call centre manager can be compensated and design a compensation plan to ensure this person is fairly compensated.

Posted Date: 3/6/2013 12:14:45 AM | Location : United States

Ask an Expert

Related Discussions:- Fundamental principles of performance management, Assignment Help, Ask Question on Fundamental principles of performance management, Get Answer, Expert's Help, Fundamental principles of performance management Discussions

Write discussion on Fundamental principles of performance management
Your posts are moderated

Write your message here..

Related Questions

Explain roi process in the human resource development, Question 1: ‘Dur... Question 1: ‘During the 1920's, ROI was the emerging tool to place a value on the payoff investment. In recent years, the application of the concept has been expanded to all t

Management development, Define Management Development. Discuss the Off the ... Define Management Development. Discuss the Off the job development methods.

What are the types of interview, Q. What are the types of interview? Ty... Q. What are the types of interview? Types of interview: various forms of employment interviews are adopted to solicit different kinds of information and to measure the candidat

Difference between personnel management and hrm, Question 1: Explain th... Question 1: Explain the importance of understanding the difference between Personnel Management and Human Resource Management so that HRM is effectively applied in the busin

What is confidential report method, Q. What is Confidential report method? ... Q. What is Confidential report method? Confidential report method: Confidential report method each employee is rates confidently be one or more senior officers for his performa

Describe the human resource planning process, In the summer of 2001, the ai... In the summer of 2001, the airline industry was facing severe problems due to slumping business travel and vacationer demand. In fact, Northwest Airlines announced draconian cuts i

Objective performance measures, Objective performance measures: Objecti... Objective performance measures: Objective performance measures are indications of job performance that can be verified by others and are usually quantitative. Objective criteri

Filing systems, FILING SYSTEMS : Any laboratory accumulates a vast amount ... FILING SYSTEMS : Any laboratory accumulates a vast amount of material that has to be arranged in such a way that any particular item can be found readily and easily. The need for

Assigenment, Effective human resource management depends upon sound reward ... Effective human resource management depends upon sound reward system.comment

Benefits to employees, Benefits to Employees The terms 'fringe benefit... Benefits to Employees The terms 'fringe benefits' & perks (perquisites) are sometimes utilized derogatively, but should be reserved for those worker benefits which are not bas