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New Employee Issue You have a new employee who is in his/her probationary period, the first 90 days of employment. The employee has missed several days of work and has been late at least two days this week. You observe her unsteady gait and her difficulty concentrating this morning. Another employee comes to you and says they think she/he smells of alcohol. How would you handle this situation?
Is employee turnover ever a significant barrier to good customer service? Why, or why not?
Question: (a) Write short notes on any five leadership theories and on any three main leadership styles. (b) Your friend has just been appointed team leader at his place o
CPM problems
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Question: (a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape befo
Product Layout - Disconnected Flow any products or components (eg toys, shoes, many electronic components) are required in volumes which do not justify continuous operation,
Ethical Dilemma CRM: Targeting or Discriminating? Are they ethical? Why or why not.
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