Discuss customer expectations and customer delight, Business Management


Discuss customer expectations and customer delight

  • Importance of customer satisfaction
  • Characteristics of dissatisfied customers
  • Factors for generating customer expectation can be generated
  • Reasons to meet customer expectations and to ensure customer satisfaction
  • Definition and explanation of customer delight
  • Bearing of customer expectation on customer delight
Posted Date: 10/30/2013 2:25:53 AM | Location : United States

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