Developing a service strategy - operations strategy, Operation Management

Developing a Service Strategy - Operations Strategy

The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory approach. 

Step 1 

The market position is assessed in terms of opportunities and threats faced by the organisation in its competitive market(s). It involves identifying the factors which are required by the market and compared to the level of achieved operations performance. The procedure compares 'profiles' of market requirements and actual operational performance. 

Step 2 

The capabilities and practices of the operation are assessed in order to establish how they contribute to factors required by the market determined in step 1. 

Step 3 

concerns the consideration of alternatives and development of new operations strategies in order to close the gaps identified in steps 1 and 2.

Posted Date: 3/18/2013 3:56:46 AM | Location : United States







Related Discussions:- Developing a service strategy - operations strategy, Assignment Help, Ask Question on Developing a service strategy - operations strategy, Get Answer, Expert's Help, Developing a service strategy - operations strategy Discussions

Write discussion on Developing a service strategy - operations strategy
Your posts are moderated
Related Questions
A food processor uses approximately 29,730 glass jars a month for its fruit juice product. Because of storage limitations, a lot size of 4,000 jars has been used. Monthly holding c

What does it mean to be a risk-tolerant organization? How does that relate to the level of creative that is likely to develop in an organization?

You are creating a customer database for Winston-Salem Warthogs minor league baseball team. Draw a project network given the information below. Complete the forward and backward pa

ASSIGNMENT THIS IS A GRADED ASSIGNMENT THAT IS A COURSE REQUIREMENT? Select one specific product (For example: iPhone Levi jeans, Adidas sports shoes, Chevrolet Volt)? Select one o

Nominal work groups and the Delphi Techniques are used as part of which risk management process? Answer Risk identification Risk assessment Risk monitoring and control

Recently some Operations Management experts have begun insisting that simple minimizing process velocity, which actually means minimizing the time that it takes to process somethin

Look at this website: customer satisfaction WHYY news report.mht 1. Do you feel that consumer/patient reviews are reliable when choosing health care providers? 2. Do you feel tha

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did

What are Google's key resources and competitive capabilities? What competitive liabilities and resource weakness does it have? What opportunities exist? What threats to its continu

Some HPT practicioners believe that the analysis phase in an HPT project is the most important. Do you agree? Why?