Crm framework, Electrical Engineering

CRM Framework

There exist several ways to view CRM framework. Therefore, an operational strategic framework is more relevant to apply CRM in power/electricity business systems. From the customer's perspective, CRM should give an affordable, reliable and responsive service. From the corporate perspective, CRM is a balancing act-managing frequent increasing expectation of customers although delivering value in line along with what is profitable for the corporation. For the fulfillment of these goals, it is imperative to needs and organizes information regarding all concerned stakeholders. Processes used to deliver various types of services are needed to be redesigned or improved upon. All these aspects are integrated in a framework as display in Figure.

927_CRM Framework.png

Figure: CRM Framework

CRM system has two wide functions block, i.e. customer data management and customer service management.

Posted Date: 2/6/2013 3:04:30 AM | Location : United States







Related Discussions:- Crm framework, Assignment Help, Ask Question on Crm framework, Get Answer, Expert's Help, Crm framework Discussions

Write discussion on Crm framework
Your posts are moderated
Related Questions
Characteristics of  unijunction transistor: Characteristics : The static emitter characteristic of UJT at a given inter base voltage VBB in shown in fig. From fig., it is no

Q. Give a block diagram for amodulo-5 binary ripple counter using JKFFs and draw its timing diagram.

Inductive Logic Programming : Now here having studied a non-symbolic approach to machine learning on Artificial Neural Networks then we return to a logical approach, namely In

Why maximum power output is given by a machine at an efficiency of 50 percent?

Electricity Policies: The National Electricity Policy is a main policy instrument having the force of law under the Electricity Act, 2003. The Central and State Electricity Re

Calculation of Aggregate Technical and Commercial Loss The concept of AT&C loss was introduced within 2001-02. The AT&C losses are presently in the range of 18% to 62% in seve

i dont understand why equalizer connection is not used in wave windings?

Clipper Circuits: Clipper circuit have ability to Clipper of portions of the input signals without distorting the remaining part of the alternating wave form. Clamper net

I want to know latest optimization technique and algorithm for modal reduction and pid controller design

commutator in d.c machine acts as... what????