Crm framework, Electrical Engineering

Assignment Help:

CRM Framework

There exist several ways to view CRM framework. Therefore, an operational strategic framework is more relevant to apply CRM in power/electricity business systems. From the customer's perspective, CRM should give an affordable, reliable and responsive service. From the corporate perspective, CRM is a balancing act-managing frequent increasing expectation of customers although delivering value in line along with what is profitable for the corporation. For the fulfillment of these goals, it is imperative to needs and organizes information regarding all concerned stakeholders. Processes used to deliver various types of services are needed to be redesigned or improved upon. All these aspects are integrated in a framework as display in Figure.

927_CRM Framework.png

Figure: CRM Framework

CRM system has two wide functions block, i.e. customer data management and customer service management.


Related Discussions:- Crm framework

Develop logic expression and find one possible logic circuit, Q. Figure (a)...

Q. Figure (a) shows the seven-segment array that iswidely used to formthe decimal digits 0 to 9 in LEDdisplays, as indicated in Figure(b). Let the inputs be the four binary digits

Determine the armature e.m.f. and load angle of generator, A 3-phase, wye-c...

A 3-phase, wye-connected, 11 kV, 137.5 MVA turbo-alternator of 0.8 power factor lagging has a synchronous reactance XS = 1.4 Ω. Assume the machine to be ideal for convenience of an

Mention the desirable properties of fuse materials, Mention the desirable p...

Mention the desirable properties of fuse materials. A fuse material must possess the properties as follows: Low resistivity - It means, thin wires can be used that will of

Ldst, Design a logic circuit with 4 inputs A, B, C & D that will produce o...

Design a logic circuit with 4 inputs A, B, C & D that will produce output ‘1’ only whenever two adjacent input variables are 1’s. A & D are also to be treated as adjacent, impleme

Hilda output - externally initiated signals , HILDA ( Output) It is ...

HILDA ( Output) It is  called hold acknowledge signals it is active  high  i e it  goes high when  microprocessor receives HOLD signal.

Bjt, what is compensation of bjt

what is compensation of bjt

Evaluate reference voltage, Q. Consider the 4-bit R-2R ladder D/A converter...

Q. Consider the 4-bit R-2R ladder D/A converter with V ref =-10 V. Determine the analog output voltage when the binary input code is 1100. Also, find what reference voltage is to

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd