CRM Framework

There exist several ways to view CRM framework. Therefore, an operational strategic framework is more relevant to apply CRM in power/electricity business systems. From the customer's perspective, CRM should give an affordable, reliable and responsive service. From the corporate perspective, CRM is a balancing act-managing frequent increasing expectation of customers although delivering value in line along with what is profitable for the corporation. For the fulfillment of these goals, it is imperative to needs and organizes information regarding all concerned stakeholders. Processes used to deliver various types of services are needed to be redesigned or improved upon. All these aspects are integrated in a framework as display in Figure.

Figure: CRM Framework

CRM system has two wide functions block, i.e. customer data management and customer service management.

Posted Date: 2/6/2013 3:04:30 AM | Location : United States

Ask an Expert

Related Discussions:- Crm framework, Assignment Help, Ask Question on Crm framework, Get Answer, Expert's Help, Crm framework Discussions

Write discussion on Crm framework
Your posts are moderated

Write your message here..

Related Questions

Electromagnetism, explain how can you find hysteresis loss from hysteresis ... explain how can you find hysteresis loss from hysteresis loop

How to calculate the bus - bar voltage and kilowatt output., Q.   Two shunt... Q.   Two shunt wound generators running in parallel supply a total load current of 4000 A. Each generator has an armature resistance of 0.02? and a field of 40?. The fiels are exci

Estimate the maximum number of conversions, Q. The speed of an 8-bit A/D co... Q. The speed of an 8-bit A/D converter is limited by the counter, which has a maximum speed of 4 × 10 7 counts per second. Estimate the maximum number of A/D conversions per secon

Evaluate the travel time of signal, Suppose that the length of a 10Base-5 ... Suppose that the length of a 10Base-5 cable is 2500 metres. If the speed of propagation in a thick co-axial cable is 60% of the speed of light, how long does it take for a bit to

Determine overall power factor of the combined load, Q. Two balanced, three... Q. Two balanced, three-phase, wye-connected loads are in parallel across a balanced, three-phase supply. Load 1 draws 15 kVA at 0.8 power factor lagging, and load 2 draws 20 kVA at

Integrator with positive voltage on a noninverting input, Q. An integrator ... Q. An integrator with positive voltage on a noninverting input is shown in Figure. Sketch v o for 60 ms after S has been opened.

Logic design, 16:1 mux using 8:1 16:1 mux using 8:1

Shunt motor, if the shunt motor has reduce as half load then what effect on... if the shunt motor has reduce as half load then what effect on speed

State the nyquist sampling theorem, (a) Which one of the four digital-to-a... (a) Which one of the four digital-to-analog conversion techniques (ASK, FSK, PSK or QAM) is most susceptible to noise? Explain your answer. (b) Given the bit pattern 01001110,

Certification of energy managers, Certification of Energy Managers Ce... Certification of Energy Managers Certification of Energy Managers and Accreditation of Energy Auditing Firms One of the important provisions in the Act is to create a cad