Construct the control chart, Operation Management

Assignment Help:

Telephone inquiries of 100 cell phone company customers are monitored daily at random.  Incidents of incorrect information or other nonconformities (such as rudeness to customers) are recorded.  The data for last two weeks is as follows:

Day

Number of "nonconformities"

1

5

2

10

3

27

4

17

5

12

6

7

7

12

8

25

9

15

10

10

a. What is the appropriate control chart(s) to construct with this data?

b. What are the ± 3 sigma upper and lower control limits?

c. What does the control chart tell you about the phone company's operators?


Related Discussions:- Construct the control chart

Describe when stakeholder identification occurs, Explain when stakeholder i...

Explain when stakeholder identification occurs and explain the importance of stakeholder analysis

Explain purpose of processing a digital crime, PDAs, iPods, iPhones, iPads,...

PDAs, iPods, iPhones, iPads, most cell phones, and other data devices are miniature computer systems designed to be highly mobile. Describe how such devices could alter the typical

Explain the basic idea underlying the contingency view, Explain the basic i...

Explain the basic idea underlying the contingency view. How would you go about identifying key contingencies facing an organization?

Define why is it best not to enter a percentage completion, Answer the foll...

Answer the following questions: 1) Why is it best not to enter a percentage (%) completion? 2) According to your Project Summary, is this project on schedule? Will you be ove

Explain reducing the project duration increases the risk, Take a position o...

Take a position on the following statement from the textbook author: "Reducing the project duration increases the risk of being late." Support your position

Explain why has walmart tended to improve performance, Why has Walmart tend...

Why has Walmart tended to improve performance while other retail outlets have been suffering financially?

How is capacity management important in the organisation, How is capacity m...

How is capacity management important in the organisation? Capacity management: Capacity management is a procedure which seeks to make sure that the organisation can contr

Larger quantity purchases, A vendor's gives discounts to entice larger quan...

A vendor's gives discounts to entice larger quantity purchases.  The price breaks are as follows: Order Size    Discount    Unit Price     0 - 40              0%           $30 50

Explain inadequate parking, The Manchester United Soccer Tournament project...

The Manchester United Soccer Tournament project team (refer to the Manchester United Soccer club case study in chapter 4 of the text) has identified the following potential risks t

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd