Construct the control chart, Operation Management

Telephone inquiries of 100 cell phone company customers are monitored daily at random.  Incidents of incorrect information or other nonconformities (such as rudeness to customers) are recorded.  The data for last two weeks is as follows:

Day

Number of "nonconformities"

1

5

2

10

3

27

4

17

5

12

6

7

7

12

8

25

9

15

10

10

a. What is the appropriate control chart(s) to construct with this data?

b. What are the ± 3 sigma upper and lower control limits?

c. What does the control chart tell you about the phone company's operators?

Posted Date: 2/24/2013 11:59:04 PM | Location : United States







Related Discussions:- Construct the control chart, Assignment Help, Ask Question on Construct the control chart, Get Answer, Expert's Help, Construct the control chart Discussions

Write discussion on Construct the control chart
Your posts are moderated
Related Questions
1. Draw a process flow diagram of the process described in the case. Be sure to identify the key resources involved and the task times at each step. 2. What is utilization at ea

air travel on Mountain Airlines for the past 18 weeks was: Week Passengers 1 404 2 410 3 420 4 415 5 412 6 419 7 424 8 433 9 438 10 440 11 446 12 451 13 455 14 460 15 466 16 474 17

Differentiate between avoiding a risk and accepting a risk. Indicate the implications to your project that each might have.

Reread the ethics guide entitled "Using the Corporate Computer,". Choose at least 5 of the scenarios presented and discuss what specific actions you would take to respond to your e

• Discuss the advantages and disadvantages of self-administered interviewing, face-to-face interviewing, and telephone interviewing. • What is necessary for the success of each

Is direct to consumer (DTC) advertising of drugs considered ethical? What facts could be supplied to help you make your decision? 2. What ethical issues should be considered when m

The Bluegrass Distillery produces custom-blended whiskey. A particular blend consists of rye and bourbon whiskey. The company has received an order for a minimum of 400 gallons o

I was previously on student of fortune. Can anyone help?

Define logos, ethos, and pathos and explain which of these is most important to effective leadership communication

Imagine that you are a senior manager for one of the following companies: • Apple • Burger King • Nike • General Mills Create a market entry strategy along with a st