Assertive confrontation message to an employee, Marketing Management

Question

(a) When delivering an assertive confrontation message to an employee, you have to be careful not to become defensive or reactive if the employee becomes argumentative or angry. Explain measures you can take to remain calm and focused when delivering such a message.

(b) Assess the considerations that could be taken when meeting with someone to address a performance issue?

Posted Date: 10/21/2013 2:20:24 AM | Location : United States







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