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Performance of the customer service department call centre

Assignment Help Management Theories
Reference no: EM131157649

Assessment - Written Report

Task specification

Write a report (no more than 1000 words), addressed to Jason Healy, CEO, and the senior executive team of Jason's Bank measuring performance of the Customer Service Department Call Centre. The report should contain the following structure/ content:

1. Introduction

2. Findings of the performance review

Areas which are not performing well

Suggested reasons for the poor performance in these areas

3. Recommended strategies for improving performance in the areas identified in section 2

Support for your recommendations

Goals/ targets for the next 12 months

A cost/ benefit analysis of recommended strategies.

Attachment:- Assignment.rar

Reference no: EM131157649

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