Construct a fish-bone chart using word

Assignment Help Management Theories
Reference no: EM131189818

Table 14-5 Number of Student Complaints by Complaint Type

Complaint Type

1

2

3

4

5

6

Total Visits

September

 34

 38

16

 45

 13

103

 824

October

 23

 24

 7

 40

  9

 56

 956

November

 14

 50

11

 20

 26

 34

1167

December

 67

 40

12

 17

 34

  9

1034

January

 13

 31

10

 12

 15

 45

 645

February

 20

 60

 4

 13

  9

  6

1645

March

 23

 97

18

 23

  4

  3

1432

April

 43

 31

 3

 14

 13

  0

 745

May

  4

 25

 0

 12

 16

  1

 456

Total

241

396

81

196

139

257

8904

  • Complaint
    • 1.The quality of service received
    • 2.Waiting time was too long
    • 3.Follow-up care was not available
    • 4.Clinic was hard to find in the building
    • 5.The medical care/treatment took too long
    • 6.They could not find my medical record

Case Study 2: Quality Analysis

The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.

Write a two to three (2-3) page paper in which you:

1.    Construct a fish-bone chart using Word or MS Paint.

2.    Construct a run and / or control chart using Excel.

3.    Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

The specific course learning outcomes associated with this assignment are:

  • Analyze projects using the tools of quantitative methods.
  • Write clearly and concisely about quantitative methods for health services using proper writing mechanics.

1. Write a two to three (2-3) page paper in which you: 1. Construct a fish-bone chart using Word or MS Paint. 2. Construct a run and / or control chart using Excel. 3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

2. Construct a run and / or control chart using Excel. See Excel file: Table 14-5 3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation. Read the document file (Word file): Recommendation is given.

Reference no: EM131189818

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