What is the process bottleneck, Other Subject

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Use the table below to answer the following questions.

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a) Use the information in the Table above, what is the throughput time for the process, assuming that the Call Center is always busy and has customers waiting to be processed?

b) Use the information in Table above, what is the process bottleneck?

c) Use the information in Table above, what is the 8-hour capacity for the process?

d) Use the information in Table above, where would you expect customer wait times to occur?

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