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Question 1 Write short notes on the Quality planning an element of Quality management
Question 2 What are the steps to the Fade QI model?
Question 3 Quality costs are the costs associated with preventing, evaluating and rectifying defective work. These costs are enormous, running at 20% - 40% of sales. Describe the various quality costs
Question 4 Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management. Explain in brief the Key drivers for developing quality culture
Question 5 List the checklist of the third criterion" Ability to regulate" of self control in the service sectors
Question 6 Explain the six basic stages of TQM
Perfect binding: The need to find a less expensive process for binding paperbacks led to the development of the 'perfect binding' - Considered as the most imperfect. This subs
QUESTION 1 Discuss the strategic decision making process. Support your answer with examples from an industry of your choice QUESTION 2 a) What are SBUs and how effectiv
REFERENCE AND INFORMATION ACCESS TOOLS: Libraries have always been engaged in providing services to their users. Maximum utilization of resources is the principle underlying
Problem 1 Explain how the magic bullet theory two step flow theory and uses and gratifications theory differ in explaining how the mass media influence their audience. Pro
Exchange/Interchange Communication Format Exchange formats are also known as interchange/communication formats. Exchange formats are used for exchange of records between syste
Question 1: What are the e-HR strategies and guidelines that organisations need to consider when adopting use of technology to attract talented employees and discuss in det
Flexibility in contracts In the "1? and "2? modes, the single entity is the Lump Sum Turnkey Contract (LSTK), EPC contractor and the D-B contractor respectively. In both these
Question 1: List the several components of a performance management system. Define performance management system Components of performance management system
Question: a) List and describe the role of the different parties involved in any e-payment system. b) Outline five factors (characteristics) that determine the acceptance
Arranging Personnel: Planning for document selection should also cover the personnel or human factor. The people involved in the selection process are the librarian, the a
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